Refund Policy

Thank you for supporting Penny Appeal Australia. Donations help us deliver life-changing projects worldwide. We value transparency and fairness in all financial matters.

Donations

All donations made through our website are voluntary and are generally non-refundable.

Refund Eligibility

Refunds may be considered only in the following circumstances:

• A donation was made in error (wrong amount or duplicate donation)

Refund requests must be made within 14 days of the donation date.

• A technical or processing error occurred
• Fraudulent or unauthorised transactions

How to Request a Refund

To request a refund, please contact us with:

• Donor name

All requests are reviewed on a case-by-case basis.

• Donor name
• Donation date
• Donation amount
• Reason for the refund request

Email: bigdifference@pennyappeal.org.au

All requests are reviewed on a case-by-case basis.

Processing Time

Approved refunds will be processed using the original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.

Ongoing & Monthly Donations

You may cancel recurring donations at any time by contacting us or using the donor portal (if available). Payments already processed are not automatically refundable.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.

Please do not hesitate to contact us regarding any matter relating to these Terms & Conditions at bigdifference@pennyappeal.org.au