“States Parties shall protect the child from all forms of physical or mental violence, injury or abuse, neglect, maltreatment or exploitation, including sexual abuse.”
UN Convention on the Rights of the Child (1989), Article 19
Penny Appeal Australia (PAAu) has a commitment to the prevention of child abuse and to the protection of children. The abuse and exploitation of children happens in all countries and societies across the world. This policy sets out common values and principles and describes the steps that will be taken in meeting our commitment to protect children.
This policy applies to all staff and anyone representing PAAu, including full-time, part-time, international and national staff, and those engaged on short-term contracts such as consultants, researchers and photographers. Those “representing PAAu” refers to visitors, volunteers, board members and staff in partner agencies.
PAAu believes that:
The following are rules that PAAu adhere to in order to uphold our values:
The Complaints Handling Process involves 5 steps:
All complaints will be logged in the complaints register. PAAu will record the complaint and its supporting information. The complaint will also be assigned a unique identifier/number.
The record of the complaint will document:
Complaints can be received via:
PAAu will acknowledge receipt of each complaint promptly (within 5 working days). PAAu will endeavour to fully respond within 10 working days. In complex situations where an immediate response is not possible, we will respond as quickly as possible, providing updates as required.
After acknowledging receipt of the complaint, PAAu will confirm whether the issue(s) raised in the complaint is/are within our control. We will consider the outcomes sought by the person making a complaint and, where there is more than one issue raised, determine whether each issue needs to be separately addressed.
When determining how a complaint will be managed, we will consider:
PAAu aims to resolve problems, correct mistakes and address concerns to reach a fair and reasonable outcome. Following assessment and investigation into the issues raised, PAAu will contact the person making the complaint and advise them:
The complaints register will record how the complaint was managed. It will log how the complaint was managed, the outcome of the complaint, outstanding actions and owners, and due dates.
PAAu will ensure that outcomes are properly implemented, monitored and reported to senior management and/or CEO, and/or the Chair of our governing body.
Board and committee members are expected to demonstrate their commitment to the organisation by unbroken attendance at the Board or committee on which they sit, except when prevented by unforeseeable events.
In order for the Board to facilitate accountability and transparency with stakeholders, there needs to be good internal documentation and reporting.
The CEO is responsible for ensuring that systems and processes are in place to capture, record and analyse the information necessary to enable the Board to perform its reporting functions. This includes reporting regularly to the Board on the operations of PAAu.
The CEO will also ensure that privacy and other policies are in place to govern the access and use of documents including donor records, staff records and minutes of general meetings, in accordance with the Board’s transparency and accountability policy.
Staff are responsible for implementing and adhering to the policies and procedures developed by the CEO to support the organisation’s transparency and accountability obligations.
Penny Appeal Australia will not fund any of the following activities:
NGOs are agencies which act independently from governments. We therefore formulate our own policies and implementation strategies and do not seek to implement the policy of any government, except in so far as it coincides with our own independent policy. We will never knowingly – or through negligence – allow ourselves, or our employees, to be used to gather information of a political, military or economically sensitive nature for governments or other bodies that may serve purposes other than those which are strictly humanitarian, nor will we act as instruments of foreign policy of donor governments. We will use the assistance we receive to respond to needs and this assistance should not be driven by the need to dispose of donor commodity surpluses, nor by the political interest of any particular donor. We value and promote the voluntary giving of labour and finances by concerned individuals to support our work and recognise the independence of action promoted by such voluntary motivation. In order to protect our independence we will seek to avoid dependence upon a single funding source.
Aid will not be used to further a particular political or religious standpoint.
Humanitarian aid will be given according to the need of individuals, families and communities. We affirm that assistance will not be dependent on the adherence of the recipients to those opinions. We will not link the promise, delivery or distribution of assistance to the embracing or acceptance of a particular political or religious creed.
These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.
It is not necessary to register with us in order to use most parts of this Website. However, particular areas of this Website will only be accessible only if you have registered.
This Website may be used for your own private purposes and in accordance with these terms of use. You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.
Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party. By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
Donations only. No goods exchanged. All transactions are processed in Australian Dollars (AUD).
We do not accept liability for any loss or damage that you suffer as a result of using this Website. Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of Australia.
These terms of use are governed by Australian law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts in New South Wales.
Please do not hesitate to contact us regarding any matter relating to these Terms & Conditions at bigdifference@pennyappeal.org.au
At Penny Appeal we are committed to safeguarding and preserving the privacy of our visitors. This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you while you visit our site.
Our website may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including their use of cookies and information you submit while visiting those websites. Your use of those websites is at your own risk and you are advised to review their privacy policies as we cannot accept any responsibility or liability for the practices of such websites.
We do update this Policy from time to time so please do review this Policy regularly.
We may collect information about you in a variety of ways. The information we may collect on the site includes:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Information provided voluntarily by you. For example, when you register for information, make a purchase, register for an event, sign up for newsletters, make a donation, provide bank details or Gift Aid status. This can include your name, address, contact details, date of birth, bank/credit card details for donations, and taxpayer status for Gift Aid.
Information that you provide when you communicate with us by any means, such as telephone, email, letters, texts, or social media.
Sensitive Personal Data: We may collect sensitive personal data about you, such as bank details for donations, or health/medical conditions for participation in fundraising events (e.g., charity walks or marathons). We will only collect this data when it is relevant and necessary for providing services and support, and only with your explicit consent.
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our products or services.
To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously made donations or purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
In operating our website it may become necessary to transfer data that we collect from you to locations outside of Australia for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
In the event that we sell any or all of our business to a buyer.
Where we are legally required by law to disclose your personal information.
To further fraud protection and reduce the risk of fraud.
On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
Please do not hesitate to contact us regarding any matter relating to these Terms & Conditions at bigdifference@pennyappeal.org.au
Last updated: 09 January 2025
This Cookie Policy explains how Penny Appeal Australia uses cookies and similar technologies on our website.
Cookies are small text files stored on your device when you visit a website. They help the site function properly, improve performance, and provide a better user experience.
We use cookies to:
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off. They include security, accessibility, and donation processing cookies.
Performance & Analytics Cookies
These help us understand how visitors use our website so we can improve content and user experience. All data collected is anonymised.
Functional Cookies
These allow the website to remember your preferences and provide enhanced features.
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
We may use trusted third-party services (such as analytics or payment providers) that place cookies to support our services. These third parties have their own privacy and cookie policies.
We may update this Cookie Policy from time to time. Any changes will be posted on this page.
Please do not hesitate to contact us regarding any matter relating to these Terms & Conditions at bigdifference@pennyappeal.org.au
Thank you for supporting Penny Appeal Australia. Donations help us deliver life-changing projects worldwide. We value transparency and fairness in all financial matters.
All donations made through our website are voluntary and are generally non-refundable.
Refunds may be considered only in the following circumstances:
Refund requests must be made within 14 days of the donation date.
To request a refund, please contact us with:
All requests are reviewed on a case-by-case basis.
Email: bigdifference@pennyappeal.org.au
All requests are reviewed on a case-by-case basis.
Approved refunds will be processed using the original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.
You may cancel recurring donations at any time by contacting us or using the donor portal (if available). Payments already processed are not automatically refundable.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page.
Please do not hesitate to contact us regarding any matter relating to these Terms & Conditions at bigdifference@pennyappeal.org.au
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