Start making a difference by adding items to your cart.
Start making a difference by adding items to your cart.
Start making a difference by adding
items to your cart.
FAQ
Frequently asked questions
Quick answers to the most common questions about our work and donations.
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Quick questions
Donations
You can donate through any cause page or via the Donate page.
Donations
Yes. Payments are processed through secure payment providers.
Causes
Yes. Browse Our Works and select the cause you want to support.
Support
Visit the Contact Us page or email bigdifference@pennyappeal.org.au.
Donations
Yes. Choose an automated giving option on the Donate page.
Receipts
Yes. Receipts can be downloaded from your donor portal or emailed upon request.
Donations
Donations are allocated to the cause you select, supporting on-the-ground delivery and program costs.
Donations
Yes. You can donate in someone’s name and include a dedication message.
Donations
You can update or pause recurring donations from your donor portal or by contacting our team.
Zakat
Yes. We follow strict Zakat eligibility criteria and distribution policies.
Zakat
Yes. You can choose specific Sadaqah causes or general Sadaqah support.
Volunteering
Visit the Volunteer page or contact us to learn about current opportunities.
Programs
We prioritize high-need communities based on assessments and partner capacity.
Support
Please contact our support team and we will assist according to our refund policy.
Donations
Yes. Contact our team for bank details and reference information.
Support
Use the Donor Portal link in the header and log in with your email.
Impact
We share updates regularly via email, social media, and annual reports.
Prayer Times
Prayer times are calculated using your selected location, timezone, and calculation method. You can update these in the Prayer Time Calendar.
Prayer Times
Prayer times shift with the position of the sun and seasons. This is normal and expected for accurate calculations.
Prayer Times
Yes. Choose a method from the dropdown in the Prayer Time Calendar to match local guidance.
Prayer Times
Check your city, country, timezone, and calculation method first. If it still looks wrong, contact us and we will review it.
Articles
Visit the News and Updates section for articles, guides, and announcements related to prayer and giving.
Articles
Yes. During Ramadan, we share reminders, calendars, and giving guides through our News and Updates.