Locate Address:Belmore, Australia
Call us any time:1300 347 947
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FAQ

Frequently asked questions

Quick answers to the most common questions about our work and donations.

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23 results

Quick questions

Donations

How can I donate?

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You can donate through any cause page or via the Donate page.

Donations

Is my donation secure?

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Yes. Payments are processed through secure payment providers.

Causes

Can I choose a specific cause?

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Yes. Browse Our Works and select the cause you want to support.

Support

How do I contact support?

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Visit the Contact Us page or email bigdifference@pennyappeal.org.au.

Donations

Can I set up recurring donations?

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Yes. Choose an automated giving option on the Donate page.

Receipts

Do you provide tax receipts?

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Yes. Receipts can be downloaded from your donor portal or emailed upon request.

Donations

Where does my donation go?

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Donations are allocated to the cause you select, supporting on-the-ground delivery and program costs.

Donations

Can I donate on behalf of someone?

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Yes. You can donate in someone’s name and include a dedication message.

Donations

How can I update my recurring donation?

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You can update or pause recurring donations from your donor portal or by contacting our team.

Zakat

Is Zakat distributed according to Islamic guidelines?

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Yes. We follow strict Zakat eligibility criteria and distribution policies.

Zakat

Do you accept Sadaqah and Sadaqah Jariyah?

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Yes. You can choose specific Sadaqah causes or general Sadaqah support.

Volunteering

How do I volunteer?

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Visit the Volunteer page or contact us to learn about current opportunities.

Programs

How are projects selected?

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We prioritize high-need communities based on assessments and partner capacity.

Support

How can I request a refund?

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Please contact our support team and we will assist according to our refund policy.

Donations

Can I donate via bank transfer?

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Yes. Contact our team for bank details and reference information.

Support

How do I access the donor portal?

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Use the Donor Portal link in the header and log in with your email.

Impact

How often are impact updates shared?

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We share updates regularly via email, social media, and annual reports.

Prayer Times

How are prayer times calculated?

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Prayer times are calculated using your selected location, timezone, and calculation method. You can update these in the Prayer Time Calendar.

Prayer Times

Why do prayer times change throughout the year?

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Prayer times shift with the position of the sun and seasons. This is normal and expected for accurate calculations.

Prayer Times

Can I change the calculation method?

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Yes. Choose a method from the dropdown in the Prayer Time Calendar to match local guidance.

Prayer Times

What should I do if my prayer time looks incorrect?

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Check your city, country, timezone, and calculation method first. If it still looks wrong, contact us and we will review it.

Articles

Where can I find related prayer articles?

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Visit the News and Updates section for articles, guides, and announcements related to prayer and giving.

Articles

Do you have Ramadan-specific guidance?

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Yes. During Ramadan, we share reminders, calendars, and giving guides through our News and Updates.